Metrics that Matter: Improve your Firm’s Profitability
The 2016 State of Small Law Firms survey by Thomson Reuters indicated that the majority of small law firms value client satisfaction, firm profitability, and individual matter profit. Do you measure and track those items? Do you have the right data? Do you know how to make changes to your firm? While technology is a great addition to the law, without proper metrics and measurement, firms face lower profits or even failure. Learn in a hands-on workshop about how to use Key Performance Indicators (KPIs) to measure client satisfaction, cash collections, and individual performance, all to improve your firm’s profitability! Workshop will include a starter KPI worksheet; technology evaluation discussion; and continuous improvement.
Mary Juetten is founder and CEO of Traklight, and has dedicated her more than 30 year career to helping businesses achieve and protect their success. In 2015, Mary cofounded Evolve Law, an organization for change and technology adoption in the law. She was named to the ABA’s Legal Technology Resource Center 2016 Women in Legal Tech list and the Fastcase 50 Class of 2016. She serves on the Group Legal Services Association Board. Follow her on Twitter @maryjuetten and find her new book on “Small Law Firm KPIs” here.